ScienceLab.com

ScienceLab.com is still at it!

2010-10-08T11:32:00.001-07:00

Hi everyone, just a quick update... sciencelab.com has not stopped with their stealing.

http://www.resellerratings.com/store/ScienceLab

We've also received several comments and emails that we've neglected to follow-up on too much, but it's all the same familiar story.

From October 6th:

"Yet another victim here in PA. Strangely, I did receive the highly regulated Iodine I ordered from these crooks, but got shafted on a burette and other items. Only out some $60 at this point, but really, really steamed about it. I'm usually very good at spotting the shady online shops, but sciencelab.com made a sucker out of me. Love this blog and all the excellent links provided, I will use them to take every available step to get what sciencelab.com owes me."

From August 27th:

"I received one of my orders (the non-hazmat) after calling them every day. Now I'm having a hard time reaching them by phone. I tried for 60 minutes to get someone on the phone (over 90 calls at least). I actually heard them pickup the phone and physically hangup on me. Finally got someone. Their excuse was "the system is down and they can't look anything up."

I think they know who's calling and which calls to avoid. The days before that I got the excuse of "have to check with the product manager" who either just left or is busy."

ScienceLab.com, you are thieves!

The Squeaky Wheel...

2010-03-22T16:11:00.000-07:00

Dear Consumers,

So while it's been a few months since we last posted on here, and the complaints have yet to stop coming. While we expected as much, what we didn't expect was an even squeakier wheel than ourselves...

http://sciencelab-msds.com/
This is an amazing resource that everyone should check out... if not for a place to share in some mutual disdain of this company, but also to look at this from a safety point of view.

We've got a grip of stories that have come in over the past few months, and we're guilty of not taking the time to post about them all. We hope to put some of these out on the internet in the upcoming weeks where others can find them in hopes of getting the word out about the theft and fraud conducted by sciencelab.com.

New links will also be put up highlighting the illegal operations of this Humble, TX company.

In the meantime, be safe, and happy shopping!

-The Authors

Owners' Profiles: And The Lies Continue...

2009-12-22T12:07:00.000-08:00

Checking back at ResellerRatings.com where we had left negative feedback in regards to the theft from ScienceLab.com, we found that our review (and a few others) had been modified and changed without our knowledge from one-check to five-checks.

We're not sure as to if this was due to someone hacking in (probably, as the email address was changed so password recovery was impossible), but we did notice that since our last visit, someone over at ScienceLab.com is now monitoring the web for feedback and responses.
Welcome to the ultimate zero-star review, ScienceLab.com!

And now, the company profile.

ScienceLab.com
14025 Smith Rd
Humble, TX 77396
Phone: 281-441-4400
Toll Free: 800-901-7247
Fax: 281-441-4409

Robert M Tyler
President and CEO
rob@sciencelab.com

Stacey D Tyler
Vice President of Operations
stacey@sciencelab.com

Previous known addresses:
4338 Haven Glen Dr
Humble, TX 77339

4615 Breezy Point Dr
Humble, TX 77345

Both can be reached at either 830-238-3104, or 281-358-7677

Miscellaneous contacts:
bernadette@sciencelab.com, jessica@sciencelab.com, danielle@sciencelab.com, accounting@sciencelab.com, sales@sciencelab.com, orders@sciencelab.com, returns@sciencelab.com, webmaster@sciencelab.com

Also interesting to note is that Stacey is a Board Member (Treasurer, even... would you trust her with your money?) of the Riverwood Middle School Athletic Booster Club for 2009-2010.

You can contact the Board Members of the RMS Athletic Booster Club to voice your concerns about their cash handling competencies at:
Gina Remmes (Co-President) - ginatina@hotmail.com
Tracy Johnson (Co-President) - tracyjohnson@mac.com
Louann Stroud (Secretary) - lmstroud12@gmail.com
Greg Joseph (Principal of Riverwood Middle School) - greg.joseph@humble.k12.tx.us
______
Edited 1/11/10 to update the contact phone number. Thanks, John!

-The Authors

2 out of 3 Complaints = No Response

2009-11-16T09:07:00.000-08:00

Digging around a little bit, we were able to pull some statistics on some 130 complaints filed with the BBB of Houston. What we read is appalling, but not entirely shocking considering all of the negative reviews we've come across in regards to the lack of ethics at ScienceLab.com.

You're reading that correctly. Out of 130 complaints that were closed (as there appeared to be no legal recourse for those filing the complaint), over 2/3rds of the complaints simply received no response... the majority being in regards to refunds that were never given for product that was never delivered, or subbed out for a lower quality product.

This is misleading, and fraudulent.

We found an article published under the Consumer Watch section of the Houston Chronicle titled "Humble firm defends itself against complaints" with an interesting quote from Stacey Tyler, VP of Operations at ScienceLab.com.

"Sciencelab.com, Inc. is however, diligent in eventually bringing resolution to EVERY customer."

Clearly, this is an outright lie. I encourge you all to contact the Office of the Attorney General of Texas and file a report with them. With enough complaints, maybe we can get legal action taken and shut down this thieving business.

ScienceLab.com, you are liars!

If you have stories you'd like to share about your dealings with ScienceLab.com, please contact us at sciencelabdotcom@gmail.com. We'd like to publish your experiences so that others could be warned before they're stolen from.

Good luck out there, and safe shopping!

-The Authors

ScienceLab.com: Cheating Consumers Since 2006

2009-11-13T14:42:00.000-08:00

We found this brief story from January of 2009 posted on RipoffReport.com, stating that ScienceLab.com has been cheating consumers out of their hard earned money as far back as 2006.

Cranne from Columbus, OH says:
"I own a small specialty store. I place an order with Scienclab.com in 2006. I have yet to receive my order or get my money back. If they felt I was going to irresponsible I should have gotten my money back immediately. They are liars and thieves. I have called, written and gone to the Texas BBB and have never gotten my money or response."

It's short. It's to the point. And this kind of cheating is considered acceptable business practice by those operating ScienceLab.com.

If you're here, chances are that this story is all too familiar. A great deal of the writings out there cite dozens of dates of communication, names, misleading promises of refunds or delivery of a backorder... all ultimately ending with the stark reality that this company is able to continue operating as a faceless thief, untouchable by the authorities.

We are here ot put a stop to this.

Let's put an end to padding the pockets of the wealthy, no longer allowing them to openly steal from us consumers. We would like to hear your stories and comments: sciencelabdotcom@gmail.com.

-The Authors

Where to File Reports

2009-11-12T11:02:00.000-08:00

We were victimized by ScienceLab.com. They took our money, sent us an invoice, but gave us nothing in return. Follow-up and attempts to reconcile have been useless. Have a similar story yourself? We'd like to hear from you: sciencelabdotcom@gmail.com.

If you've found yourself the victim of fraud while trying to conduct honest business with ScienceLab.com, here are some resources where you can report the incident.

IC3.gov - Internet Crime Complaint Center
The IC3 is a partnership between the Federal Bureau of Investigation, the National White Collar Crime Center, and the Bureau of Justice Assistance. IC3's mission is to serve as a vehicle to receive, develop, and refer criminal complaints regarding the rapidly expanding arena of cyber crime.

File a complaint with the IC3 here!

BBB.org - Better Business Bureau in Greater Houston and South Texas
The BBB is always the first place we check prior to conducting business with a new vendor. The ratings for each business is given on an A+ to F scale, and it's no surprise to find that ScienceLab.com is listed as a solid F. Read their page here! Later on, we'll blog about some of the stats we've found on the BBB site. In the meantime...

File a complaint with the BBB here!

oag.state.tx.us - Office of Attorney General of Texas, Greg Abbott
The Attorney General for the State of Texas protects consumers and the lgitimate business community by filing civil lawsuits under the Deceptive Trade Practices Act and other consumer protection statutes. In some cases, significant numbers of complaints about a business may give rise to legal action, not on behalf of the individual complaints but to enforce state law.

File a complaint with the OAG of Texas here!

enom.com - Enom.com Domain Restration
Doing a quick whois lookup for ScienceLab.com shows enom.com as the domain provider. We're fairly sure that using their registration service to facilitate a website where credit cards are charged, and services or products are not delivered to consumers is a violation of Enom's TOS.

File a complaint of abuse with Enom.com here!

Good luck out there, and safe shopping!

-The Authors

ScienceLab.com - Chemicals & Lab Suppliers, or Thiefs?

2009-11-11T13:40:00.000-08:00

If you're reading this, you've probably found yourself victimized by fraud.

You might've had an initially painless experience placing an online order for some classroom supplies, or maybe a small handful of science related items for use in your lab. Maybe you've called and talked to a pleasant sales person over the phone, or found that they had some difficult to find product that nobody else seems to be able to get ahold of.

We're sure they took your money, and gave you an invoice. They probably told you it'd be just a couple days for the product to arrive. What, there was a backorder? No problem, as it will likely show up on next week's delivery from the manufacturer. Just a few extra days shouldn't be a problem.

But did your order ever arrive? Did they possibly swap out the items described and invoiced for a lower quality product? Did they refuse to issue a refund? Were you strung along for so long that you can no longer file a dispute with your credit card company?

You've been stolen from by http://www.sciencelab.com/.

If you have stories you wish to contribute, please contact the authors of this blog at sciencelabdotcom@gmail.com. We wish to put your stories right here, out in the open for everyone to read.

While we're sure none of us are wanting to take sciencelab.com to court for our relatively minor losses, we're sure we all want to incite at least a little vengeance.

Go on, you're justified and deserving of it.

Good luck out there, and safe shopping!

-The Authors